My Homework Helpline is committed to maintaining trust and transparency with every student we serve. This policy ensures that your concerns are addressed fairly and professionally, and that you can rely on our services with confidence.
At My Homework Helpline, customer satisfaction is our highest priority. We understand that there may be circumstances where clients are dissatisfied with our services, and we have established a fair and transparent refund policy to address such concerns. This policy outlines the conditions under which refunds are issued and the procedures for submitting a request.
If you are charged more than once for the same order due to a transaction error, we guarantee a 100% refund of the duplicate payment. Please contact our support team promptly at https://myhomeworkhelpline.com with your payment details so we can investigate and resolve the issue swiftly.
In the rare event that we are unable to assign a qualified expert to your order, we will notify you immediately and offer a full refund upon request. However, we strive to prevent such scenarios by maintaining a robust network of experts across all academic disciplines.
If your assignment is delivered past the agreed-upon deadline, we will investigate the delay. Should the delay be caused by our team’s shortcomings, a 100% refund is guaranteed. Please note that if the delay is due to incomplete, unclear, or missing assignment instructions from the client, no refund will be provided.
Should you request a revision and we are unable to find an available expert to perform the requested changes, you are eligible for a 15% to 50% refund. The exact amount will be determined after a thorough assessment by our quality assurance manager. If the delay in revision is due to late submission of your request, only a 15% refund will apply.
If you are unhappy with the quality of work delivered and it does not meet your expectations, you may request a refund. Our team will conduct a detailed internal review to assess the validity of your complaint. The refund amount will depend on the severity of the issue. For claims related to plagiarism, we require a plagiarism report (such as Turnitin or Grammarly) as proof.
Refund requests must be submitted within 10 calendar days from the order’s original due date. Requests made after this period will not be eligible for a refund. We kindly ask that all refund requests be submitted calmly and clearly, accompanied by all relevant details.
We do not process refunds for orders under active disputes or chargebacks. We encourage open and respectful communication and are always willing to discuss service issues directly. We welcome all feedback, criticisms, and suggestions, which help us improve the quality of our services.
Once a refund request is received, our management team will conduct a thorough investigation. Refunds are typically processed within 10 business days. We appreciate your patience and cooperation during this time. Clients will be kept informed throughout the process and will receive their refund through the original payment method once approved.
For all refund inquiries or to initiate a refund request, please reach out through our support system on https://myhomeworkhelpline.com. We are here to help and ensure you are completely satisfied with your experience.
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